Bring this on the tour. Tick what you observed. Red items are things that should concern you. Add notes at the bottom — they blur together after two or three tours.
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Tour score
Tick items as you observe them on the tour
🚫 Walk away if you see any of these
Strong smell of urine, faeces, or chemical cover-up anywhere in the facility
Staff who do not greet or acknowledge residents they pass in corridors
Residents sitting alone in corridors or communal areas without engagement for extended periods
Evasive answers to direct questions about staffing ratios or inspection results
Unable to see the most recent government inspection report on request
Residents who appear distressed, unkempt, or who seem to be trying to leave
No single tour tells you everything. Visit at different times of day — and visit again unannounced after admission if concerns arise. Full care home guide →